Shipping Policy
CULTURE COLLECTIONS LTD
OUR SHIPPING AND DELIVERY POLICY
This is our shipping and delivery policy. It will apply to all orders purchased from us.
Reference to business days in this policy will mean the days of Monday to Friday (excluding any UK public or bank holidays).
The delivery estimates provided will run from you placing your order.
SHIPPING INFORMATION
Delivery Locations
We currently only ship within the United Kingdom. Orders to the Highlands and any remote islands of the United Kingdom may incur additional shipping costs. Any orders to these locations may also have different delivery times to those stated below. We will notify you of these matters either at the time of placing your order; or in any event prior to the dispatch of your item.
Delivery Addresses & PO Boxes
We are unable to modify the delivery address once you have placed your order. We are sorry we do not deliver to P.O boxes.
Shipping Method
All of our orders are shipped via Royal Mail Tracked 48. You will be provided with tracking details once your order has been dispatched.
Timeframe
All orders are sent using: Standard Delivery
Your order will usually be delivered within 5-7 business days of you placing your order.
Delivery Cost
The delivery fee is £2.99
Delivery will be free for orders £40 and over.
Please note that very large orders may attract additional shipping costs. You will be notified before your order is dispatched should this be the case.
2. DELAYS
We will make sure, as far as reasonably practicable, that your order is delivered in accordance with the above timeframes. Please note that we will not be responsible for any order that are delayed by events which are beyond our reasonable control, such as poor weather conditions.
If you have not received your order within the anticipated timeframe, please consult any tracking information provided by the courier. If you cannot access any such tracking information or have any further questions about a delayed order you can contact us on:
customersupport@culturecollections.co.uk
3. UNDELIVERED / LOST ITEMS
We will usually make enquiries with the courier to establish whether an order has been lost in transit. Upon confirmation that the order has been lost, we will typically commence the process of issuing a refund.
If you believe your order has been lost or your item has not been delivered 7 working days after your due date, please contact us on customersupport@culturecollections.co.uk and we will investigate this with Royal Mail. Once we have opened investigation we will update you with any developments.
Please Note: We are unable to compensate for any lost/undelivered item if the recipient has failed to and is responsible for
I. providing the full and accurate delivery address when you place your order
II. providing any further relevant delivery instructions
III. engaging with any requests made by the courier for information;
IV. Collecting your order from any parcel shop or drop off point within any required timeframe imposed by the courier.
4. RETURNS, REFUNDS & EXCHANGES
We want you to be completely happy with your purchase. Please make sure you have selected the correct design, size and garment of your choice. If you have placed and order and need to amend your design or size please contact us as soon as possible via our website chat. If we have already started the process of printing, unfortunately we are unable to change your chosen design and the product will be shipped.
Returns & Exchanges
As our process is a personalised print on demand service, we are unable to accept any returns or provide any exchanges.
Refunds
If for any reason a refund is required, you will be refunded back to the method of your payment. Refunds can take up to 3-5 business days. If you have not received your refund in the timeframe above, please contact us in customersupport@culturecollections.co.uk